Privacy Policy
Last updated: May 10, 2025
A&E Custom Carpentry & Design, LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website or submit information through our contact forms.
1. Information We Collect
- Contact Information: Name, email, phone—collected only when you provide it.
- Project Details: Details about your remodeling needs for quotes and proposals.
- Technical Data: Browser type, IP address, device info—collected automatically for security and performance.
2. How We Use Your Information
- To respond to inquiries, send estimates, and schedule consultations.
- To maintain records of communications and project scopes.
- To improve site performance, security, and user experience.
- To comply with legal obligations or protect our rights.
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data with:
- Service Providers: Trusted partners (email hosting, analytics, security) bound by confidentiality.
- Legal Authorities: When required by law to comply with legal process or protect our rights.
4. Cookies & Tracking
We use essential cookies and server logs for security and functionality. You may disable non‑essential cookies in your browser settings, though some features may be impacted.
5. Data Security
- SSL/TLS encryption for all website traffic.
- Access restricted to authorized personnel only.
- Regular security audits, firewalls, and malware protection.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined or as required by law. Project records may be kept up to seven years, then securely deleted.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data.
- Request correction of inaccurate information.
- Request deletion of your personal data (where permitted).
- Object to or restrict certain processing activities.
To exercise these rights, contact us at Annie@aecustomconstruction.com.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with information, please contact us so we can delete it.
9. Changes to This Policy
We may update this policy periodically. We’ll post the revised date at the top. Continued use of our site after changes constitutes acceptance.
10. Contact Information
A&E Custom Carpentry & Design, LLC
Email: Annie@aecustomconstruction.com
Phone: (203) 631‑0051
Confidentiality Notice
At A&E Custom Carpentry & Design, LLC, we treat all client information with the utmost care and respect. Any data you share—design plans, budgets, floor‑plans, photos, or proprietary concepts—remains strictly confidential.
What We Protect
- Project Specifications: Layouts, dimensions, structural details, finish selections.
- Financial Information: Budgets, quotes, cost breakdowns.
- Personal Data: Contact names, addresses, phone numbers, email correspondence.
- Intellectual Property: Custom designs, 3D renderings, proprietary carpentry techniques.
How We Safeguard It
- Sensitive files stored on encrypted drives or secure cloud storage.
- Access restricted to authorized team members bound by non‑disclosure commitments.
- Communications via SSL/TLS‑encrypted channels (email, file transfer, video calls).
- Physical documents (blueprints, contracts) stored in locked cabinets and shredded after completion.
Your Rights & Our Promise
- You may request the return or secure deletion of any project documents at any time.
- We will never share your information with third parties without your explicit consent, except as required by law.
- Any subcontractors or trade partners we engage will sign confidentiality agreements before accessing your project data.
If you have questions about our confidentiality practices or wish to discuss additional safeguards, please contact us at Annie@aecustomconstruction.com.